I have PaperPort 10 Version 10.0 - S/N 6809A-H56-001002. Apparently there is an update, but the screen comes up blank. What can I do to get the updates?
A
Answer by
Alex Urbach
For applications like this one, updates are provided through an Updater. To check for updates, go to Help > and look for Check for updates. Some apps are configured to check for updates when they're started.
Make sure that your firewall allows PaperPort and all its modules to access Internet. There could also be the problem with their servers being in maintenance or having issues.
You need to download the product you have already purchased again. To download the application you will need the order number and the password. To find them check the Look Up Your Order section from the Nuance Communications web page. Click the Begin Download button after you fill up the order number and password boxes. You can find the serial number in the Order Confirmation email that you received when you submitted the order.
Paperport 8 is not compatible with Windows 8. However, there is a newly released version (version 14) that is compatible with Windows 8 and WIndows 7. You will need to use that version. Visit the official website to get more information about this product.
I am thinking of buying new version of Windows 10. I have Paperport SE 12 disk. I am wondering if I can install it on Windows 10.
S
Answer by
Sean Hill
No, version 12 of this application is not compatible with Windows 10. I have checked the official website, and Windows 10 is listed as a supported operating system for the version 14 of PaperPort.
Operating systems supported for version 14:
Windows 10 32-bit or 64-bit Edition
Windows 8 32-bit or 64-bit Edition
Windows XP 32-bit SP3
Windows Vista 32-bit and 64-bit with SP2 or higher
How much does it cost to upgrade PaperPort from version 9?
P
Answer by
Pete Clapp
The latest PaperPort version is PaperPort 14. The application costs $99.99 and you can purchase it from Nuance Communications web page. It doesn't cost less if you have PaperPort 9 installed on your computer. Although you can contact the developer for more information.
I am trying to scan both sides of my invoices. I do not see the option to set it for both sides. Also, while scanning, when I get a paper jam, it saves it each time instead of continuing, so I have to stack them after. How can I fix this?
J
Answer by
Julia Bocchetta
The double side scanning is available from Paperport 9 and later. To do this you need to use the option in the Scanner options within PaperPort's scanner panel. When the option is activated, specify the number of pages, then the software will merge the scans together after it's finished. For more information I recommend checking the official support page that deals with this procedure: http://nuance.custhelp.com/app/answers/detail/a_id/4123/~/using-the-double-sided-scanning-option-with-paperport-9
If PaperPort still appears on your program list after you uninstall it, means that the application is not uninstalled properly. Restart your computer and if it still appears in the list try using Revo Uninstaller in order to uninstall it. Even if it can't uninstall the application normally, it will force it to uninstall by wiping out all traces of its presence from the system.
After that, try running AdwCleaner to make sure that there are no leftover rogue registry keys or toolbars in your system.
To get the eraser back in PaperPort for Windows while scanning a document, you can try the following steps:
I have PaperPort 10 Version 10.0 - S/N 6809A-H56-001002. Apparently there is an update, but the screen comes up blank. What can I do to get the updates?
For applications like this one, updates are provided through an Updater. To check for updates, go to Help > and look for Check for updates. Some apps are configured to check for updates when they're started.
Make sure that your firewall allows PaperPort and all its modules to access Internet. There could also be the problem with their servers being in maintenance or having issues.
Get in touch with the developers to obtain an official status about update procedure and availability: http://www.nuance.com/support/paperport/index.htm
You need to download the product you have already purchased again. To download the application you will need the order number and the password. To find them check the Look Up Your Order section from the Nuance Communications web page. Click the Begin Download button after you fill up the order number and password boxes. You can find the serial number in the Order Confirmation email that you received when you submitted the order.
Paperport 8 is not compatible with Windows 8. However, there is a newly released version (version 14) that is compatible with Windows 8 and WIndows 7. You will need to use that version. Visit the official website to get more information about this product.
I am thinking of buying new version of Windows 10. I have Paperport SE 12 disk. I am wondering if I can install it on Windows 10.
No, version 12 of this application is not compatible with Windows 10. I have checked the official website, and Windows 10 is listed as a supported operating system for the version 14 of PaperPort.
Operating systems supported for version 14:
You can find more information using the following URL: http://www.nuance.com/for-business/by-product/paperport/standard/index.htm#!sysreq_OS
How much does it cost to upgrade PaperPort from version 9?
The latest PaperPort version is PaperPort 14. The application costs $99.99 and you can purchase it from Nuance Communications web page. It doesn't cost less if you have PaperPort 9 installed on your computer. Although you can contact the developer for more information.
I'm using PaperPort 10 with a Xerox Documate 510 scanner and all my scans are inverted (black instead of white). Can you help?
Try resetting the settings or perform a hard reset.
I am trying to scan both sides of my invoices. I do not see the option to set it for both sides. Also, while scanning, when I get a paper jam, it saves it each time instead of continuing, so I have to stack them after. How can I fix this?
The double side scanning is available from Paperport 9 and later. To do this you need to use the option in the Scanner options within PaperPort's scanner panel. When the option is activated, specify the number of pages, then the software will merge the scans together after it's finished. For more information I recommend checking the official support page that deals with this procedure: http://nuance.custhelp.com/app/answers/detail/a_id/4123/~/using-the-double-sided-scanning-option-with-paperport-9
If PaperPort still appears on your program list after you uninstall it, means that the application is not uninstalled properly. Restart your computer and if it still appears in the list try using Revo Uninstaller in order to uninstall it. Even if it can't uninstall the application normally, it will force it to uninstall by wiping out all traces of its presence from the system.
After that, try running AdwCleaner to make sure that there are no leftover rogue registry keys or toolbars in your system.